Terms
Service limitations
Vehicle Report Desk provides research, evidence organization, and educational decision support. Reports are not mechanical inspections, appraisals, title guarantees, warranties, insurance advice, legal advice, or predictions of future reliability.
Independent verification
Vehicle histories and public sources may be incomplete. Buyers remain responsible for verifying identity, ownership, liens, title brands, odometer readings, recall status, insurance availability, and physical condition. A buyer-selected pre-purchase inspection remains essential.
No brokerage or transaction representation
We do not contact or negotiate with another party on a customer's behalf, locate or arrange a vehicle purchase, hold deposits, transfer titles, accept compensation tied to a vehicle sale, or represent either party in the transaction.
Sell-Your-Car Kits
Seller kits provide vehicle-specific marketing, pricing, presentation, disclosure, negotiation, and transaction-preparation support. They do not guarantee a sale price or sale timeline, determine legal disclosure duties, contact or negotiate with buyers, certify vehicle condition, or replace accurate seller representations. Sellers remain responsible for every claim they publish and for following applicable transfer requirements.
Third-party reports
We do not reproduce or resell consumer CARFAX or AutoCheck reports. Customers should obtain original history products directly from authorized providers and observe their applicable terms.
Payment and fulfillment
Each purchase covers one vehicle. Payment is processed securely by Stripe. Work begins after payment and after we receive enough vehicle information to perform the requested research. Normal delivery is within two business days after the required information is complete; unusual records, missing evidence, or additional customer questions may extend that timeframe.
Customers may reply within seven calendar days of delivery. One follow-up response answering questions about the original report and same vehicle is included. Review of materially new evidence, a replacement vehicle, or a newly requested analysis may require a separate order. If a listing disappears, the customer may provide saved screenshots and vehicle details; we will confirm whether enough evidence remains before research begins.
Electronic delivery
Completed reports are delivered electronically to the email address supplied with the order. Customers are responsible for providing and monitoring an accurate address, including spam or junk folders. Contact us promptly if a delivery message or attachment is unavailable.
Cancellations and refunds
You may request a full refund before research begins. After research begins, refunds are evaluated based on work already completed. If we cannot deliver the purchased report, we will issue a full refund. A completed custom report is not refundable merely because its findings are unfavorable or because the customer decides not to buy or sell the vehicle.
Customer responsibility
Customers are responsible for supplying accurate information and for obtaining permission to share any documents they provide. Vehicle Report Desk may pause or decline work involving suspected fraud, altered records, unlawful requests, or insufficient evidence.